Privacy Policy

PRIVACY POLICY

Use

This Privacy Policy discloses the privacy practices for www.researchdesignlab.com (“Website”). The proprietor of the Website (referred to as “us” or “we”), is committed to protecting your privacy online. Please read the following to learn what information we collect from you (the “User” / “End User”) and how we use that information. If you have any questions about our privacy policy, please email us.

Please read this privacy policy carefully by accessing or using our website, you acknowledge that you have read, understood, and agree to be bound to all the terms of this privacy policy and our website terms of use. If you do not agree to these terms, kindly exit this page and do not access or use the website.

 

1. Changes to Privacy Policy

 We may change this Privacy Policy at any time as and when we require by posting the revised Privacy Policy in the “Privacy Policy” section of the Website. The revised Privacy Policy is effective immediately upon posting on the Website. It is the responsibility of each every User to review the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your use of the Website after the effectiveness of any revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.

 

2. Types of Information Collected and Uses of Collected Information

 We collect two types of information about our Website Users: personal information and non-personal information.

Personal Information - Personal Information is information that identifies a specific End User. When you engage in certain activities on the Website, such as creating an account, ordering a product or service from us or our Dealers, submitting content/Updating survey sheets, posting a review, sending us feedback, requesting information about our servicesi.e Identification Activity.We may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as, but not limited to, your name, mailing address (including zip code), email address, telephone number and date of birth.

 

When you order products or services, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.

 

We also use Personal Information to provide products and services to you, administer, enhance the operation of the Website, improve our marketing and promotional efforts, analyze Website use, improve our product and service offerings, and to tailor your experience with third parties as provided in Item 3 of this Privacy Policy. For example, if you send our customer service an email we may use your comments and feedback to tell others about our services, and may post your comment in our marketing materials or on our Website.

 

In addition, if you use our Website to send information or a product to another person, we may store your personal information, and the personal information of any recipient. We may use that other person’s contact information to allow him or her to view and accept your order or to allow the recipient to access the information you requested we send.We may also use Personal Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, to send you promotional emails, enforce our agreements with you, including our Website Terms of Use and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities.

Non-Personal Information - Non-Personal Information is information that does not identify a specific User. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol (“IP”) address. We, and / or our authorized Third Party Service Providers, may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described in Items 4 and 8 of this Privacy Policy.

We use Non-Personal Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers to measure the overall effectiveness of our online marketing, content, and programming.

3. Release of Personal Information

 We will not share your Personal Information with third parties except as provided below or otherwise deemed reasonable and necessary in unforeseen situations:

As a part of the normal operations, we may share your information with OUR SUBSIDIARY ENTITIES orDealers. For example, if you purchase a particular product from our website, we will have to provide the list of customers who would be consuming the Dealers service. Therefore, we might have to send some of the Personal Information like your Name, CONTACT NO, ADDRESS ETC., to the Dealer for speedy processWe will only share Personal Information with a Researchdesignlab.comDealers if you engage in an Identification Activity. Please note that we will only provide your information to Researchdesignlab.com with an opt-in notice to you, in which you will have a chance to choose that Researchdesignlab.com not give the Researchdesignlab.com Dealers your personal information. We do not take any responsibility or liability for the actions of such Researchdesignlab.com Dealers. While we inform them that they are only permitted to communicate with you for the purposes of the specific promotion with Researchdesignlab.com, we do not have any responsibility for the actions of the Merchant, and the actions of the Merchant are not in our control.

We may share your information with Authorized Third Party Service Providers. We provide some of our services and products through third parties. These “Third Party Service Providers” perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share your Personal Information with such Service Providers to fulfill orders, deliver packages, send postal or email, administer contests, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may have to also share their information with Service Providers to accomplish our administrative tasks. For example, when you order a service, we release your credit card information to the card-issuing bank to confirm payment for the service and, if applicable, release your address to the delivery service to deliver the service. Likewise, we may release an Affiliate’s information to our bank to send out a payment.

We encourage Researchdesignlab.comDealers and Third Party Service Providers to adopt and post privacy policies. However, the use of your Personal Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

We may share your information in a Business Transfer. As with any other business, we could merge with, or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including Personal Information. However, Personal Information would remain subject to this Privacy Policy.

We may share your information for our protection and the protection of others. We may also disclose Personal Information when we believe release is appropriate to comply with the law or a court order; enforce or apply this Privacy Policy, our website Terms of Use or other agreements; or protect the rights, property or safety of the Website, its Users or others.

We may share your information with our associate companies.We may also share Personal Identifiable Information with our associate companies for the purpose of providing any notification regarding new services or special promotional programs and offers or information related to such associate companies if you have opted-in.

4. Release of Non-Personal Information

 We may disclose or share Non-Personal Information with Dealers and Affiliates. For example, we may share aggregated demographic information (which does not include any Personal Information) with "Third Party" to track and analyze Non-Personal Information usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. Please note that this is not Personal Information, only general summaries of the activities of our Users. Such data is collected on our behalf, and is owned and used by us to improve your Website experience.

5. Updating and Correcting Information

We believe that you should have the ability to access and edit the Personal Information you provide us. You may change any of your Personal Information by logging into your account.

We encourage you to promptly update your Personal Information if it changes. You may ask to have the information on your account deleted or removed. However, because we store details of past transactions, we cannot delete information associated with any past transactions on the Website. In addition, we may be unable to completely delete all your personal information because of data backup reasons.

6. User Choices on Collection and Use of Information

 You can choose ‘not to provide information’ that we ask of you. However, by declining to provide such information you may be prevented from accessing many of the products, services and benefits offered by the Website.

By purchasing products or services from Researchdesignlab.com you agree to receive Administrative and Promotional emails from us. We will send you information regarding your account activity and purchases as well as updates about our products and promotional offers. You cannot opt-out of Administrative Emails. “Administrative Emails” relate to a User’s activity on the Website, and include emails regarding a particular User’s account, requests or inquiries, and purchases of products and services.

In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our products and services, including exclusive sales and other offers or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out at any time after registering by clicking the “unsubscribe” button at the bottom of our Promotional Emails.

 

7. Security of Information

 We take security seriously and take numerous precautions to protect the security of Personal Information. You can access your Personal Information on our Website through a password and your email address. This password is encrypted. We recommend that you do not share your password with anyone. In addition, your Personal Information resides on a secure server that only selected personnel and contractors have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your Personal Information is safe as it is transmitted to us.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the absolute security of information transmitted to or from the Website, and are not responsible for the actions of any third parties that may, either legally or illegally, receive such information.

8. Data Tracking Cookies.

 To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save your time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personal Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not function as intended for you.

 

Other Tracking Devices - We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personal Information notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and / or Marketing Partners for these purposes.

 

9. Privacy Policies of Third Party Websites

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website’s privacy policy. We are not responsible for the policies or practices of third parties.

 

10. Miscellaneous Privacy Issues

 Minors under the age of 18 may not use the Website. We do not collect or maintain information from anyone known to be under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. Researchdesignlab.com does not sell products for purchase by children. In certain instances, we sell children's products for purchase by adults such a robotics kits for below 18 years. If you are under 18, you may use Researchdesignlab.com only with the involvement of a parent or guardian.

 

11. Contact Us

We do not discriminate! We would like to stay connected irrespective of your profession. We want to hear from you today so contact us!

 

RETURN & EXCHANGE POLICY

At Researchdesignlab.com we are committed to deliver the best product though online shopping and being totally fair and transparent in resolving the situation when things go wrong. Things don’t often go wrong when you shop with Researchdesignlab.com, but we want to reduce the pain when things don’t go according to plan.

 

Our Returns & Cancellation Policyhas been created with these principles in mind. It’s really very simple. If we send you a product that is damaged in transit then we will either send you a replacement or give you a full refund, provided you do the following:

•Refuse to take delivery of the shipment if you can see that it has been visibly damaged or is incomplete; or

•Inform us within 2 days of taking delivery if you find that your shipment has been damaged or is incomplete upon opening the packaging.

 

To inform s of a damaged or incomplete shipment, takesto us through our Contact Us page. – need to check the option in site

 

Upon receiving your message, we may ask for further details which could include photos of the damaged item and / or packaging. Please provide us all information that will help us make a speedy decision and keep that beautiful smile on your face :)

 

As far as order cancellations are concerned, unfortunately they are not possible. Please ask our Customer Crew all the questions you have before purchasing a product as we will be unable to cancel any orders after you pay for it, unless the item is out of stock and we cannot ship it to you within the time stated on the deal page.

 

Cancelling anorder after it is placed increases our costs, which results in smaller discounts on our deals. We have this policy to ensure that we are always giving all our customers the best possible discounts on every deal.

 

Thanks for your understanding and happy online shopping

 

SHIPPING POLICY

Delivering your orders in the best condition, to the right address and in a timely manner is a priority for the Researchdesignlab.com team. To do this, we only use the most trusted, reliable and efficient courier companies available.

•We ship Monday through Friday, except on public holidays.

Please refuse to accept delivery of your order and notify us through our online contact form if:

•The wrong product has been delivered; or

•The product is damaged; or

•There are visible signs that the product or its packaging has been tampered with.

 

If you accept delivery despite the above circumstances then we may be unable to accurately verify the nature of the issue and therefore, unable to send you a replacement item or refund your payment.

 

Check out our Returns Policy for more information.

 

TERMS OF USE

 

Research Design Lab is a trade site which belongs to ISOFT located in Oberle Towers, Balmatta, Mangalore, Karnataka-575 002,India provides its services to you subject to the notices, terms, and conditions in this agreement (the "Agreement"). In addition, when you use any Researchdesignlab.com service (“Service”), including services provided by other organizations relating to Researchdesignlab.com (eg. Facebook Page, Twitter, etc), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference.

 

Researchdesignlab.com reserves the right to change this Site and these terms and conditions at any time. Researchdesignlab.com retains the right to deny access to anyone who we believe has violated any of these Terms of Use. If you are under 18 years of age, you may use Researchdesignlab.com only with involvement of a parent or legal guardian. Accessing, browsing or otherwise using this website indicates your acceptance of this agreement in its entirety, so please read this agreement carefully before proceeding.

1 Content Posted on Site

You are responsible for any notes, messages, e-mails, message postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content immediately becomes the property of Researchdesignlab.com throughout the universe. Researchdesignlab.com shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Researchdesignlab.com, consistentwith our Privacy Policy on Site, and you are not entitled to any form of compensation for such use.

 

2 Rules of Conduct On Site

You agree and undertake to use the website and associated services only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

1.Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

2.Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, misleading or unlawful topic, name, material or information;

3.Download any file from the site cannot be leagally distributed in any manner

4.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

5.Violate any applicable laws or regulations for the time being in force in or outside India; and

6.Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Service contained elsewhere herein.

Additionally,

1.Researchdesignlab.com may review, edit, reject, refuse to post and / or delete any Content that in the sole judgment of Researchdesignlab.com violates these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.

2.You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and / or unauthorized uses of the Sites, including without limitation, collecting usernames and / or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Sites, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorized access to the Sites or exceeding your authorized access.

3.You understand that Researchdesignlab.com has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

4.Researchdesignlab.com reserves the right, but has no obligation, to monitor the materials posted in the public areas of the Sites. Researchdesignlab.com shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Researchdesignlab.com, you remain solely responsible for the content of the materials you post in the public areas of the sites and in your private messages.

5.Please be advised that Content posted in public areas of the Sites does not necessarily reflect the views of Researchdesignlab.com. In no event shall Researchdesignlab.com assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and / or appearance of Content on the Sites. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

6.Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Researchdesignlab.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.

7.It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Sites, and that the recipient may use such information to harass or injure you. Researchdesignlab.com does not approve of such unauthorized uses but by using the Sites you acknowledge and agree that Researchdesignlab.com is not responsible for the use of any personal information that you publicly disclose or share with others on the Sites. Please carefully select the type of information that you publicly disclose or share with others on the Sites.

8.Researchdesignlab.com shall have all the rights to take necessary action and claim damages that may occur due to your involvement / participation in any way on your own or through group(s) of people, intentionally or unintentionally in Denial of Service / Distributed Denial of Services.

 

3 Other Businesses

Researchdesignlab.com does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on Researchdesignlab.com’s website, which are linked through including but not limited to Affiliates and sites using Researchdesignlab.com’s APIs. In addition, Researchdesignlab.com provide links to the sites of affiliated companies and certain other businesses for which, Researchdesignlab.com is not responsible for examining or evaluating the products and services offered by them, and we do not warrant the offerings of, any of these businesses or individuals or the content of their website.

 

4 Links

1.This site may contain links to other web sites or you may be linked through other web sites ("Linked Sites"). The Linked Sites are for your convenience only and you access them at your own risk. We are not responsible for the content of the Linked Sites, irrespective of whether Researchdesignlab.com is affiliated with sponsors of the sites.

2.We do not in any way endorse the Linked Sites.

3.We welcome links to Researchdesignlab.com. You may establish a hypertext link to this website, provided that the link does not state or imply any sponsorship or endorsement of your site by Researchdesignlab.com. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the Researchdesignlab.com site, including any logos or characters, without the express written consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another web site or present in conjunction with or juxtaposed against such a web site any of the content or other materials on the Researchdesignlab.com site without our prior written consent.

4.You may not link to Researchdesignlab.com if the domain on which the link is displayed has been blacklisted, banned or the subject of any encumbrances from online directories, search engines, aggregators or any other relevant services.

5 Privacy

Use of the Site is governed by our Privacy Policy.

6 Mandatory Declaration - Computers

1.You hereby declare that you have provided all necessary Legal Details for the shipment of the product to the destination specified by you in the Order.

2.You further declare that the Product has been acquired solely for personal use of the buyer or the end user to who the buyer will forward the Product. The Product will not be sold, resold, bartered or in any way disposed for profit.

7 Disclaimersof Warranties and Liability

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided by Researchdesignlab.com “as is” and on an “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Researchdesignlab.com does not warrant that:

1.This website will be constantly available, or available at all; or

2.The information on this website is complete, true, accurate or not misleading.

 

Researchdesignlab.com will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website.

Researchdesignlab.com does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communication sent from Researchdesignlab.com are free of viruses or other harmful components.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All the products sold on Researchdesignlab.com are governed by different state laws and if Researchdesignlab.com is unable to deliver such products due to implications of different state laws, Researchdesignlab.com will return or will give credit for the amount received by Researchdesignlab.com from the sale of such product(s) that could not be delivered to you.

8 Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The city of jurisdiction shall be Mangalore-Karnataka 575 001

9Trademark, Copyright and Restriction

This site is controlled and operated by Researchdesignlab.com. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by Researchdesignlab.com Material on Researchdesignlab.com website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the Research Design Lab, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, will be deemed commercial use for the purposes of this clause.

11 Your Account

You agree that any use on the site is at your own risk and Researchdesignlab.com is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

 

You will receive a password and account designation upon completing the website's registration process. You agree to (a) immediately notify Researchdesignlab.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Researchdesignlab.com cannot and will not be liable for any loss or damage arising from your failure to comply with these terms.

12 Copyright Complaint

We at Researchdesignlab.com respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us via email.

13 Risk of Loss

All products purchased from Researchdesignlab.com are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

14 Product Descriptions

Researchdesignlab.com tries to be as accurate as possible when labeling and describing products. However, Researchdesignlab.com does not warrant that product description or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Researchdesignlab.com itself is not as described, your sole remedy is to return it in an unused condition by following the appropriate processes.

15 Pricing / Typographical Error

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. Researchdesignlab.com will try to be accurate.

Prices for products are described on the website and are incorporated into this Agreement by reference. All prices are in US$. Inclusive of taxes as applicable and freight charges, Products and Services may change at Researchdesignlab.com's discretion.

16 Shipping

Title and risk of loss for all products ordered by you shall pass on to you upon Researchdesignlab.com's shipment to the shipping carrier.

17 Our Contact

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to us via the online form.

 

 

WARRANTY

At Researchdesignlab.com we are committed to selling you only the highest quality goods at unbelievable prices. We are also committed to being transparent and honest with you, our customer.

Accordingly, we inspect each and every item before we send it to you. We do this to ensure you are receiving the right product in the best condition. All this is part of our mission to give you the best Indian online shopping experience possible.

However, it is a fact that despite our best endeavors some products will arrive at your doorstep in an unsatisfactory condition. It could have been damaged during transit or may when it left the designed lab.

Accordingly, all products we sell come with the Research Design Lab where if the item we ship to you is genuinely unfit for its intended purpose, we promise to:

•Ship you a replacement product upon successful return of the offending product; or if this is not possible

•Refund your money as soon as possible subject to prevailing terms and conditions

However, there are certain situations where we cannot ship a replacement item or offer a refund. Such situations include, but are not limited to:

•If you have accepted delivery of an item that was visibly damaged or unfit for its intended purpose on its presentation to you.

•If you have used the item more than once and found it to be defective during subsequent uses.

•If you have knowingly, unknowingly or accidentally damaged the item or made it unfit for its intended purpose.

•Any other situation where it is not possible for us to conclude that the item was defective from the outset or damaged during transit.

This privacy policy sets out how Research Design Lab uses and protects any information that you give Research Design Lab when you use this website. Research Design Lab is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Research Design Lab may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@researchdesignlab.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to RDL Technologies Pvt.Ltd 5th Floor, Sahyadri Campus Adyar Mangalore 575007 India.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.